In the Meantime

Support

Write to support@inthemeantime.app. A person reads it.

Say which iPhone and which iOS version, and what you expected to happen. That usually saves a round trip.

The questions people ask first

I tapped, but no number came back.

A number appears only once at least twenty people are in it. Below that the app says a sentence instead of a figure — the count exists, it is just too small to show without pointing at somebody. In countries with a national time-use survey, you may also see what that survey found on an ordinary day, in grey and marked as a survey: it is not people in the app. The app is new, so for now most taps get a sentence rather than a number; the numbers grow as people join. Some actions, like medication, are never counted with other people at all, and never reach our server.

The widget logged it, but the number took a moment.

The tap is written to your phone immediately; the number needs a round trip to the server. Off the network, the tap is kept and sent later.

Can I have more than six buttons?

On the Today screen, yes — Settings → Buttons. On the Home Screen, add the widget a second time and choose different buttons for it: touch and hold the widget, then Edit Widget.

I tapped the wrong thing.

Undo is there for five seconds, on the card and on the widget. After that, open History and tap the entry to remove it.

I tapped late. Can I fix the time?

Hold a button on the Today screen instead of tapping it, and choose when it actually happened — up to six hours back, today only.

Does it work without location?

Yes. Location is only one way to set your country; the app also takes it from your App Store account or your phone's region, and you can pick it in Settings. When you do use it, the phone keeps the country and drops the position, and coordinates never leave your phone.

I am moving to a new phone.

If iCloud is on, sign in on the new phone with the same Apple ID and your buttons and dots arrive by themselves. Otherwise: Settings → Where your dots live → Export everything, then Import from a file on the new phone. The same file can be read twice without counting anything twice.

How do I cancel Meantime+?

In iOS Settings → your name → Subscriptions, like every other subscription. Everything in the free app stays free, and your dots stay yours either way.

A number looks impossible.

That is worth an email. The app is built to show nothing rather than a count it cannot stand behind, so a figure that seems off is a bug worth chasing.